Helpstream Operations Blog

Operational Status blog has MOVED

helpstreamops — Wed, 09 Dec 2009 18:44:32 +0000

Please visit http://status.helpstream.com

There you can subscribe to email notification when the operational status blog is updated.

This blog is no longer updated.

Scheduled maintenance Sat. 12/5, 12:00 am PST

helpstreamops — Fri, 04 Dec 2009 16:34:11 +0000

An update will included some minor fixes and performance improvements (specifically, login requests to Helpstream should have improved response). Expected maintenance duration: 5 minutes.

One Helpstream POD experiencing connectivity issues

helpstreamops — Thu, 03 Dec 2009 18:40:39 +0000

One of Helpstream’s PODs is experiencing connectivity issues affecting some customers, and a brief maintenance period lasting no more than 2 minutes may be required.

Scheduled Maintenance, Sunday Nov. 15th at Midnight

helpstreamops — Sun, 15 Nov 2009 03:33:20 +0000

Schedule maintenance will take place at midnight Nov. 15th. Expected duration is about 3 to 5 minutes.

Alert: Maintenance scheduled for Nov 7th at midnight.

helpstreamops — Sat, 07 Nov 2009 03:07:13 +0000

Minor fixes will be included in a maintenance update to Helpstream. Expected maintenance duration is about 3 to 5 minutes.

November 5, 2009

helpstreamops — Thu, 05 Nov 2009 16:10:55 +0000

One of Helpstream’s PODs required a brief unscheduled maintenance lasting about 3 minutes at after 8 am. One customer was affected.

THE HELPSTREAM OPS BLOG IS MOVING

helpstreamops — Mon, 26 Oct 2009 19:33:45 +0000

The Helpstream Ops blog is being moved to another site so that we can provide more functionality for our customers. The URL is http://status.helpstream.com.

Customers may now subscribe to posting alerts via e-mail.

– Helpstream Ops

Maintenance Complete:

helpstreamops — Sat, 24 Oct 2009 07:45:37 +0000

Tonight’s maintenance has been completed without issue.

– Helpstream Ops

Upcoming Maintenance – Friday, Oct. 23 (Midnight):

helpstreamops — Fri, 23 Oct 2009 19:32:45 +0000

We will be performing maintenance on the Helpstream service tonight beginning at midnight. The list of changes include the following:

- Performance optimizations
- Change: Ignore custom required fields on shadow cases
- Fix: Email templates showing article name as “null”
- Fix: ForumTopics being returned on queries on CategoryContent and CategoryContentForCount
- Fix: Quick Links to have links for Branded discussion types.
- Fix: Preview of profile to retrieve text values instead of internal values

– Helpstream Ops

Site Status – Alert:

helpstreamops — Thu, 22 Oct 2009 15:24:43 +0000

One of our service PODs is experiencing some performance issues related to communication errors. We will be performing some quick maintenance on that server POD at roughly 8:25-8:30am today.

– Helpstream Ops