THE HELPSTREAM OPS BLOG IS MOVING
October 26, 2009
The Helpstream Ops blog is being moved to another site so that we can provide more functionality for our customers. The URL is http://status.helpstream.com.
Customers may now subscribe to posting alerts via e-mail.
– Helpstream Ops
Site Status
October 19, 2009
One of the Helpstream PODs experienced a brief interruption of service caused by a database deadlock. The issue was remedied quickly and all systems are fully operational. We will continue to look into the root cause of this issue.
– Helpstream Ops
Site Status
October 17, 2009
The Helpstream service is up and all systems are operational.
– Helpstream Ops
Site Status
October 15, 2009
The Helpstream Service is up and all systems are operational.
– Helpstream Ops
Site Status
October 12, 2009
The Helpstream portal is up and all systems operational.
– Helpstream Ops
Alert: Indian Summer 09 Upgrade Complete!
October 3, 2009
The latest release of the Helpstream Service has been pushed into production. All systems are operational.
– Helpstream Ops
Site Status
September 22, 2009
The Helpstream site is up and all systems are operational.
– Helpstream Ops
Site Status
September 17, 2009
The connectivity issues experienced yesterday have been resolved. We would like to share some details about the event. Some users’ connectivity to Amazon EC2, our hosting provider, was affected by issues outside of the Amazon EC2 network. Amazon EC2 peers with multiple Internet providers to provide resilient connectivity to the Internet. When they became aware of the connectivity issues, they adjusted their Internet routing preferences to provide reliable connectivity to as much of the Internet as possible. During this time some of our customers may have experienced issues accessing our portal for part of the morning yesterday (Wednesday, Sept. 17, 2009). Amazon resolved all of their connectivity issues by 2:20 PM PDT. Our customers reported their issues resolved by late morning.
– Helpstream Ops
Site Status
September 17, 2009
The Helpstream system is up, all systems operational.
– Helpstream Ops
Site Status
September 16, 2009
This is a related informational message posted by Amazon, our hosting provider:
“…We are working with major Internet transit providers to resolve connectivity issues which are being caused by routing issues in the Internet backbone. To work around these issues, we have been shifting traffic among our Internet providers. In some cases, these issues are the result of routing preferences on the client’s end. If you are still experiencing packet-loss, please report an issue and include a traceroute as this will better help us and the major internet transit providers we’re working with to diagnose any remaining issues.”
– Helpstream Ops
