Alert: Maintenance scheduled for Nov 7th at midnight.
November 6, 2009
Minor fixes will be included in a maintenance update to Helpstream. Expected maintenance duration is about 3 to 5 minutes.
November 5, 2009
November 5, 2009
One of Helpstream’s PODs required a brief unscheduled maintenance lasting about 3 minutes at after 8 am. One customer was affected.
THE HELPSTREAM OPS BLOG IS MOVING
October 26, 2009
The Helpstream Ops blog is being moved to another site so that we can provide more functionality for our customers. The URL is http://status.helpstream.com.
Customers may now subscribe to posting alerts via e-mail.
– Helpstream Ops
Maintenance Complete:
October 23, 2009
Tonight’s maintenance has been completed without issue.
– Helpstream Ops
Upcoming Maintenance – Friday, Oct. 23 (Midnight):
October 23, 2009
We will be performing maintenance on the Helpstream service tonight beginning at midnight. The list of changes include the following:
- Performance optimizations
- Change: Ignore custom required fields on shadow cases
- Fix: Email templates showing article name as “null”
- Fix: ForumTopics being returned on queries on CategoryContent and CategoryContentForCount
- Fix: Quick Links to have links for Branded discussion types.
- Fix: Preview of profile to retrieve text values instead of internal values
– Helpstream Ops
Site Status – Alert:
October 22, 2009
One of our service PODs is experiencing some performance issues related to communication errors. We will be performing some quick maintenance on that server POD at roughly 8:25-8:30am today.
– Helpstream Ops
Site Status
October 19, 2009
One of the Helpstream PODs experienced a brief interruption of service caused by a database deadlock. The issue was remedied quickly and all systems are fully operational. We will continue to look into the root cause of this issue.
– Helpstream Ops
Site Status
October 17, 2009
The Helpstream service is up and all systems are operational.
– Helpstream Ops
Site Status
October 15, 2009
The Helpstream Service is up and all systems are operational.
– Helpstream Ops
Site Status
October 15, 2009
At 6:03pm one of our Server PODs had an issue that required a restart of the Helpstream services. The outage did not affect any of our Enterprise, Professional or Corporate customers. We are investigating the issue and apologize for any inconvenience.
– Helpstream Ops
